Frequently Asked Questions
Everything you need to know about your Lens Diary UK experience.
Are your color contact lenses safe to wear?
Yes, all our lenses are CE certified and sourced from reputable manufacturers. We prioritize eye health by ensuring our products meet strict safety standards for breathability and comfort.
How long does shipping take within the UK?
Standard shipping typically takes 2-3 business days. We also offer an Express Delivery option for next-day arrival if the order is placed before 1 PM GMT.
Do I need a prescription to order from Lens Diary UK?
While we offer non-prescription (plano) lenses for cosmetic use, we always recommend consulting with an eye care professional before wearing any contact lenses for the first time.
What is your return policy?
For hygiene reasons, we can only accept returns on items that are unopened, unused, and in their original sealed packaging within 14 days of delivery.
How long can I use a single pair of lenses?
It depends on the specific product; we offer daily disposables, monthly lenses, and yearly options. Please check the product description and packaging for the exact replacement schedule.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure payments via PayPal, Apple Pay, and Google Pay.