Returns & Exchanges
At Lens Diary UK, we want you to love your new look; if you are not completely satisfied, you can return unopened and sealed products within 14 days of delivery. For hygiene reasons, we cannot accept returns on beauty products or contact lenses that have been opened or had their security seals tampered with.
Check Eligibility
Ensure your items are in their original, unopened packaging with all safety seals intact to qualify for a full refund.
Contact Support
Email our customer care team with your order number and reason for return to receive a unique Return Authorization code.
Pack & Ship
Securely package your items and send them back to our UK warehouse using a tracked shipping service to ensure safe delivery.
Processing & Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing